Here you'll find quick answers to frequently asked questions about our products and services. We've compiled the most important information to provide you with a comprehensive overview.

Shipping and delivery

For parcels, we charge a flat shipping fee of €4.99 per order. For orders over €500, shipping is free. For large appliances and bulky items, a flat shipping fee of €49 per delivery applies.

Standard delivery for parcels takes 1-3 business days. Freight forwarding for large appliances typically takes 5-7 business days.

Yes, express deliveries are available upon request. Please contact us for customized shipping options and associated costs.

Shipping is handled by our authorized distribution partners (TD Synnex, Also, Exertis). Crestron products are shipped directly from Crestron.

Customer service and support

You can reach our customer service by email at shop@ourforte.eu or by phone at +49 6196 96793 0. We are available Monday to Friday from 9:00 a.m. to 5:00 p.m.

Of course! We offer customized product recommendations and are happy to answer all your questions. Simply schedule an appointment using our contact options.

Yes, our technical support is available to answer any questions you may have about using our products, technical issues, or instructions. You can reach support using the same contact information as our customer service.

Companies and products

We specialize in audiovisual (AV) media technology, video conferencing systems, unified communications, and smart building solutions. Our product range includes products from renowned manufacturers such as Logitech, Yealink, Jabra, DTEN, and Crestron.

FORTÉ is characterized by a comprehensive range of services, from consulting and planning to installation and operation. Our many years of expertise, our customized approach, and our focus on values make us a reliable partner for your AV and smart building projects.

Yes, we support companies in designing modern work environments for hybrid working. Our portfolio includes video conferencing systems, smart building solutions, and innovative IoT technologies that enable flexible and efficient collaboration.

Ja, wir unterstützen Unternehmen bei der Gestaltung moderner Arbeitsumgebungen für hybrides Arbeiten. Unser Portfolio umfasst Videokonferenzsysteme, Smart Building-Lösungen und innovative IoT-Technologien, die eine flexible und effiziente Zusammenarbeit ermöglichen.

Yes, as a full-service provider, we support you throughout the entire lifecycle of your media technology. From installation to maintenance and ongoing operation, we are at your side with our expertise.

customer service

Enter your text here

Send Message